Technical Support and Training
- Technical Support: We provide 24/7 technical support to ensure customers can receive timely assistance when encountering technical issues. The technical support team will offer solutions via phone, email, or online platforms.
- Training Services: To enhance customers’ ability to use and maintain the equipment, we will regularly hold training courses to teach customers how to operate the equipment correctly, identify common faults, and perform simple maintenance tasks.
Spare Parts Supply and Inventory Management
- Spare Parts Supply: To ensure timely repairs of the equipment, we provide customers with a sufficient supply of spare parts. We will establish a comprehensive spare parts inventory system to ensure the availability and timeliness of spare parts.
- Inventory Management: We monitor and manage the spare parts inventory in real-time to ensure that inventory levels match demand. Additionally, we will regularly adjust and optimize the spare parts inventory structure based on customers’ actual needs.
After-Sales Service Quality Assurance
- Service Quality Monitoring: We will regularly evaluate and monitor the service quality of the after-sales service team to ensure their professionalism and efficiency. At the same time, we will actively collect customer feedback to continuously optimize service processes and improve service quality.
